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Your satisfaction is our priority, and we want to ensure that you have the best possible experience when purchasing our Holy Land products.

We are here to help you with any questions or problems you may have.

Check out our quick questions, fill out our contact form, or send us a direct email.

Direct Message Form:

Contact

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Quick answers to your questions

International Shipping from Israel:
$15 USD: standard rate for all countries

$10 USD: Special rate for the US, Puerto Rico and Europe

FREE shipping on all orders over $100 USD!

Each order is shipped from Israel with a tracking number and special care in packaging.

📅 Estimated delivery times:
USA and Puerto Rico:
7-10 days
Europe:
2 weeks
Mexico, Canada and Chile: 3-4 weeks
other destinations:
1-2 months

⚠️ Please note: Personalized items (such as necklaces with Hebrew names) may require additional days. These times are estimates, and external factors may affect delivery.

📦 Tracking included: You'll receive a tracking number by email to monitor your order at every stage.

We accept multiple payment methods for your convenience:
💳 Cards: Visa and Mastercard (credit or debit)
🛡️ PayPal: A safe and reliable option
📱 Mobile payments: Apple Pay and Google Pay

⚠️ Important: All payments require an international card with sufficient credit to be approved.

Pay however you want, easily and securely!

😊 At Tienda Bacari we have more than 200 products, organized into 6 special collections:

🎁 Souvenirs and Memories
🌿 Dead Sea
🌺 Anointing Oil
📖 Judaica
💍 Jewelry
👕 Original clothing

You can explore our most popular products here !

🔎 To search for a specific product:
Use the search tool in the top right corner of the screen.
🙋‍♀️ Can't find it? Write to us! We'll help you find what you're looking for or let you know if we have it in stock.

We guide you step by step to make your purchase with a card:
1️⃣ Select the products you want and add them to your cart.
2️⃣ Click the 🛒 icon in the top right corner
3️⃣ Press the "Pay order" button
4️⃣ Enter your shipping information 🏠
5️⃣ Choose the "Pay with debit or credit card" option.
6️⃣ Enter your card details 💳 on the next page
7️⃣ Complete your purchase and you're done! 🎉

💬 Need help? Write to us at contacto@tiendabacari.com and we'll be happy to help.

We apologize for the inconvenience 😞 Possible causes:
🔸 Your bank rejected the transaction for security reasons.
🔸 Your card does not allow international payments 🌍
🔸 The number was entered incorrectly

🔧 Steps to fix it:
1️⃣ Verify the card number or try another card.
2️⃣ Confirm that your card is international and has sufficient funds.
3️⃣ Try making the purchase from another device 📲

📩 Problem persists? Write to us at contacto@tiendabacari.com
💙 We're here to help!

We ship to: USA, Puerto Rico, Europe, Mexico, Canada, Chile, Colombia, Costa Rica, Argentina, Peru, Uruguay, Australia, Venezuela, Paraguay, and Panama
We do not ship directly to: Brazil, the Dominican Republic, Ecuador, El Salvador, Guatemala, and Nicaragua (due to a lack of active postal agreements).
💡 Alternative: Many customers use a US address to receive their order and forward it to their home country.
📮 Delivery: We ship with the Israeli postal company, which coordinates with your local postal service.

💱 Converter: Use the price converter in the bottom left corner of our page to see prices in your local currency.

⚠️ Please note: Final payment is processed in USD. Your bank will automatically convert it based on the current rate.

If for any reason you are not completely satisfied with the products you received, you can get a full refund within 30 days, no questions asked. For more details, please see our refund policy at the bottom of the page.

Connect with Us by Email

For any questions about our store, products, prices or shipping, contact us at contacto@tiendabacari.com

For any questions about an existing order, please contact us at ventas@tiendabacari.com

We're also available on WhatsApp. Send us a message.